Privacy & Policy

At Roam N Learn, we’re committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy is here to explain what data we collect, why we need it, how we use it, and how we keep it safe.
By using our website or joining one of our student tours, you agree to the practices described in this Privacy Policy.

Introduction

Roam n Learn is committed to protecting the privacy of every student, guardian, and visitor who interacts with our platform. This Privacy Policy outlines how we collect, use, store, and protect personal data.

1. Information We Collect

We collect personal data to provide better services and safer travel experiences. This includes:

Personal Information:

Full name, date of birth, gender, nationality, passport details, email address, phone number, school or institution name, and emergency contact information.

Health and Safety Information:

Allergies, dietary restrictions, medical conditions, and insurance details to ensure your well-being during the trip.

Travel Preferences:

Rooming requests, travel interests, and activity preferences to customize your experience.

Payment and Billing Info:

Credit/debit card details and billing addresses (collected through secure third-party services).

Website Usage Data:

IP address, browser type, device information, and site interactions collected via cookies and analytics tools.

Photos and Videos:

Images captured during tours may be used for promotional content, with prior consent.

2. How We Use Your Information

Your data helps us provide a seamless and personalised experience. We may use your information to:

Process bookings and payments securely.

Coordinate with travel providers like airlines, hotels, and activity hosts.

Ensure safety and meet medical or legal requirements.

Communicate important trip updates, reminders, and recommendations.

Personalise travel itineraries and activities.

Improve our services and website based on feedback and usage.

Share photos/videos from your trip (only with your permission).

3. Sharing Your Information

We only share your data when necessary and with trusted partners:

Travel Vendors:

Airlines, hotels, local guides, and transport providers, to ensure your trip is booked and managed properly.

Medical Personnel:

In case of an emergency, we may share relevant health data with healthcare providers.

Third-Party Services:

Secure payment gateways, email platforms, and analytics tools used to manage our services.

We do not sell or rent your personal data to any third parties for marketing or advertising purposes.

4. Data Security

We take your privacy seriously and implement strong security measures to protect your data, including:

Encrypted connections (SSL) for all online transactions.

Secure databases with limited access.

Staff training on data protection and privacy best practices.

Regular audits and system updates to maintain security.

5. Your Rights and Choices

You have control over your personal information. You can:

Request access to the personal data we hold about you.

Ask us to correct, update, or delete your information.

Withdraw your consent for photo usage or marketing emails.

Disable cookies via your browser settings or opt out of tracking.

To make a request, email us at [insert email address]. We'll respond within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, gather statistics, and improve performance. Cookies help us remember your preferences and understand how our site is used.

You can manage or disable cookies through your browser settings. However, some features may not work properly if cookies are disabled.

7. Data Retention

We only keep your data for as long as needed to fulfill the purposes listed in this policy. Once it's no longer needed, we delete it securely.

In some cases, we may keep data longer if required by law (e.g., financial records).

8. Updates to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we'll notify you by email or through a notice on our website.

The 'Last updated' date at the top of the policy will show you when it was last changed.

9. Contact Us

Have questions or concerns about your privacy? Feel free to reach out.

Email us at: [insert email address]

We're happy to help and will do our best to respond quickly.